Privacy

This page sets out what happens to the personal details you give Spray Foam Insulation Removal Bristol through this website, by phone or by email. We follow UK data protection law, including the UK GDPR.

The business responsible

Spray Foam Insulation Removal Bristol, Beacon Tower, Colston Street, Bristol, BS1 4XE, decides how your details are used. Questions about your data can go to hello@sprayfoaminsulationremovalbristol.co.uk.

What we hold

From the enquiry form: your name, the property’s postcode, a phone number and/or email address, the reason you’ve got in touch and anything you type in the message box. If you send us photos, survey extracts or emails from a lender, we keep those too. Our web host records standard server logs, such as IP addresses and browser details, to keep the site running.

What we do with it

• Reply to you and work out what your roof needs
• Book a visit, put together a price and, if you instruct us, carry out the removal and the photo record
• Keep business records and deal with any later questions or complaints
• Protect the website from misuse

Our legal grounds

Ticking the box on the form gives us your consent to contact you about the enquiry; we also have a legitimate interest in answering people who ask us for help. If you instruct us, we use your details to perform that contract. Tell us at any time if you’d like us to stop contacting you.

Who else sees it

Only people who help us do the job or run the business: the crew carrying out the removal, Formspree (which handles the website form), and our hosting, email and accounts providers. If you ask us to, we’ll send the photo record to your lender, buyer, agent or solicitor. Your details are never sold.

Retention

Enquiries that go nowhere are deleted after a year. Records of completed jobs, including photos, are kept for six years for tax purposes and in case questions arise about the work.

Cookies

The site sets no advertising or tracking cookies. Should that change, we’ll ask first.

Your rights

You can ask for a copy of what we hold, have it corrected or deleted, restrict or object to its use, or have it passed to you in a portable format. Email hello@sprayfoaminsulationremovalbristol.co.uk. If you’re not satisfied with our answer, the Information Commissioner’s Office handles complaints.

Updates

If this page changes, the date at the top will change with it.